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Welcome to Ops AI

Ops AI is a multi-tenant SaaS platform for MSPs. It takes the routine, well-defined work an MSP tech does across their vendor stack — triaging tickets, correlating alerts, provisioning users, responding to security events — and automates it through a combination of Standard Operating Procedures (SOPs), an AI Copilot, and direct vendor integrations.

Ops AI dashboard — at-a-glance agent runs, success rate, cost, pending approvals, integration health, recent activity and quick actions

This documentation site is the public reference for end-users of the platform. If you're an MSP admin or tech setting up the product, you're in the right place.

What you can do with Ops AI​

  • Run SOPs automatically. Author a procedure once, then have it executed against incoming PSA / RMM / EDR events without anyone clicking through five vendor portals.
  • Talk to your stack in plain English. The Copilot AI can search tickets, list devices, draft tenant-wide reports, and run multi-step write actions — gated by the same approval flows as your SOPs.
  • See where your time goes. Per-customer cost rollups, per-tool usage breakdowns, and shareable customer summaries are baked in.
  • Review proposed changes. Customer and tool policies govern writes. Integration credentials are stored encrypted in the database; the encryption key is managed separately. Check the execution result after any approval.

How this site is organised​

  • Getting started — Sign up, connect your first vendor, and run your first SOP. Start here if you're new.
  • Integrations — Per-vendor connection notes plus a troubleshooting guide for the most common failure modes.
  • FAQ — Short answers to the questions we hear most often from MSPs evaluating or starting out on the platform.

Need a hand?​

  • Email support@msp-ops.ai for product support.
  • Help Center in the app links to this documentation site; its search opens the documentation search. Do not put customer secrets or private ticket content into a public help search.
  • For an initial PSA evaluation, follow the Autotask walkthrough.
  • Customers on the Professional plan have a named Ops AI account manager — your onboarding email has the contact details.

Ready? Head to Dashboard tour for the 60-second introduction.